DELIVERY POLICY
Why is the delivery policy created?
Welcome to our platform. We all know that every business has an infrastructure, in which there are different types of policies. Each policy plays a very important role in running an organization or business smoothly and properly. When you place an order on our platform, it is verified and processed by our order management section within a specified time. We have created a delivery policy for our organization to ensure that the process of completing, replacing or refunding the order is completed smoothly after the order is placed. Through which we complete your orders in a well-planned manner. If for any reason we fail to complete the delivery, the refund within the stipulated time is governed by this delivery policy.
How long does delivery usually take?
After an order is placed correctly we take some time to process the order by verifying it. Processing orders are completed from our order management section as soon as possible after order processing. Our average time to complete each order delivery is 05 minutes to 06 hours. However, depending on the situation of our order section, scope of work, time interval, amount of manpower, amount of order, type of product, sometimes your order may be delivered within 05-30 minutes and in some cases it may take more than 06 hours.
What is the delivery time?
Our organization’s average delivery time is 48 hours to 96 hours and the maximum delivery time so far is 1 week from the time of order. However, depending on the type of service/product, the order may be kept in processing for longer than 72 hours after completion of delivery with the permission of the customer.
What to do if the delivery is not within the specified time?
If the delivery is not complete within a maximum of 2 days after placing an order, your order will be refunded either by contacting the contact number provided by you from our order management section or by contacting us as required. With your permission, the order may remain in processing for longer than 72 hours after delivery.
How to get payment if the order is refunded?
If your order is officially refunded before or after 2 days your refunded money will be sent to the account or number from which you paid for the order at the time of order by any payment method you are comfortable with .
What to do if the customer wants a refund by himself?
As per our policy there is no rule to refund an order before 2 days If for any reason the customer contacts us for order refund on his own, we verify the customer information and refund the order within office hours. But in that case, after deducting 05% service charge from the price of the product ordered, only that amount will be sent as refund balance to the customer’s account or number. Additional money sent as payment processing charges at the time of order is non-refundable.
What to do if the wrong product is delivered during delivery?
If the wrong or replaceable product has been delivered to the customer by mistake during order delivery, the customer can get the solution by contacting our support without paying any service charge.
What to do if you order with wrong information?
If a customer fails to provide correct information at the time of ordering, the customer will be responsible for the same. However, if the service or product is returnable then contact us and we will definitely help.